Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Kellani0

Since the beginning of the pandemic I have changed all my listings to flexible/non-refundable or moderate/non-refundable policy. Non-refundable gives 10% off. Now I have a guest who booked on 4/23 for a stay of late May. She chose the non-refundable optio... Latest reply by David3267

Can you respond to the notice that your stay was cancelled on your listing? I am currently in a situation where I will have to cancel a stay due to the rules about COVID 19 in our state. The guest refuses to cancel it saying they will be out a nominal amo... Latest reply by Kristine171

I just learned that Airbnb has retroactively disqualified reservations by adding a new, previously undisclosed provision -- now only reservations cancelled by guests on or after March 14, 2020 are eligible for Airbnb's 25% support payments for Superhosts....

I have read that hosts will be given the option of which cleaning regimen they want to use dependent upon a 24-hour or 72-hour blackout date in between guests. when were they going to start implementing this procedure and asking hosts which option they we... Latest reply by Steve219

I just received the below email. To extend the extenuating circumstance without extending the 25% reimbursement is completely unfair to hosts. Here’s what you need to know: If guests need to cancel a reservation with a check-in between June 1 and 15, the...

(415) 800-5959 this would be the best number to call if you’d like to cancel. The rules for the virus don’t apply for half of June/July yet. And Airbnb holds the funds. It may be the same policy for strict cancellation still.. if it was May then it would...

I am insulted and every Superhost with 2 or more active listings should be as well! We started hosting a few years ago with one vacation rental home which soon grew to two, three, four and soon to be five. We love sharing our homes with amazing people fr... Latest reply by Lizzie

I'd like Airbnb to answer this question...Airbnb has done a lot to protect guests and make them feel safe from COVID-19, but what about protecting their partners and owners from costly litigation? In this litigious society we need to watch out for people ... Latest reply by Cave0

Let me start by saying that any support for hosts is a fantastic gesture and airbnb should be in no way obliged to do such a thing. Secondly having called them yesterday they loosely implied that the details of the scheme were not yet finalised...however.... Latest reply by Mark3205

I think that generaly every host and superhost of houses and of experiences is very affected by this situation and potentially everyone could have reasons to access the fund. But cannot satisfy everyone and I think it is mainly used as propaganda and ther... Latest reply by Stephanie