Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Katherine1374

A video has just gone to air featuring the CEO of Airbnb in his home telling his 'partners' what host assistance means to Airbnb. *The Australian federal government yesterday (3/31/2020) announced a $360 billion assistance package to Australia's 10 millio... Latest reply by Jessica-and-Henry0

My family and I scheduled a trip in June 2019 to the Japan 2020 Olympics. As you know, the Olympics have been postponed to 2021. We are looking at options to cancel. Even though our cancellation policy is "full refund, minus the service fee", (if we c... Latest reply by Sarah977

We plan to offer our home to first responders. Our concern is how this could impact our future bookings and what information we need to disclose if asked. - Do we have to disclose that we have rented to first responders if future renters ask? - If we are... Latest reply by Lisa723

This seems an odd time to ask hosts to do that, does anyone else have thst instruction on their listing? Latest reply by Sandra126

CEO @brianchesky mentioned "over 50 listening sessions" in the apology video - has anyone taken part in these listening sessions? I haven't seen a single invitation to a listening session. Latest reply by Sandra126

if we have cancellations due to COVID, are we allowed to claim the loss of that rent as a tax deduction? This would be for occupancy dates during the "shelter in place"if we rent our property to first responders at a discount/free, can we claim the differ...

I understand that hosts must issue fill refunds for the covid crises bookings.I have one cancellation already completed, and several more pending. I would like to see all the details of the cancellation I issued before issuing the rest. I can not find the... Latest reply by Huma0

I want to make a callout to some other owners who have contractors working for us. If you have the means to help, we need to think of them also. I've been supporting our exceptional cleaning contractors, as they are on very hard times right now. If I get ... Latest reply by Catherine2252

Yesterday one of my regular customers tried to book my house for his work crew and the reservation was blocked and the guest was advised to book a hotel (with a link provided). He was booking for a whole week, had a long string of 5star reviews, was over ...

Is there a way for a host to give a guest a future credit? I have a guest who doesn't want to cancel outright, just have a "credit" toward a future stay, but they don't have set dates yet. I don't want to just move the booking to some random future date... Latest reply by Linda108