Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst...
Latest reply by
Elisa
This thread is started for example responses - as we have gotten little support from AirbNb corporate on how to respond to guests that ask for 100% refunds. Rather than first suggesting guest understand this is a "community" and to help their fellow commu...
Latest reply by
Sarah977
So, we have a lovely 450 year old cottage in the Kent Countryside which we let out on Airbnb. It is quite popular with most weekends let out and we have maintained a five star rating. Although we love some 400 miles away we have a regular cleaner and a ...
Latest reply by
Kate867
I have had two bookings cancelled because of Covid-19 and expect many more to cancel. Those up to 14 April got a full refund and I expect that policy will extend to cover many more bookings.As my house is now empty - I rent out a whole house to large gro...
Latest reply by
Emma690
Dear fellow Community Centre & Abb users across the miles here in Auckland, New Zealand where we are towards the end of summer and start of Autumn. Soon it will be Spring & Summer in your parts of the world where the worst of Corona virus/ Covid19 has str...
Latest reply by
Quincy
I'm currently staying at a place, sharing a flat with the host, on a long term basis. We arrived 2 months ago, and were due to stay until end of April. However, following the recent outbreak, we need to change our plan asap : my host has lung issue since ...
Latest reply by
Anonymous
Do not at present refund guests if you are a UK host. Airbnb should have insurance to cover this risk. The are passing their liability to hosts.
Latest reply by
Jonathan1257
Good afternoon, My name is Frederic. I booked for 12 pers. a villa in Phuket to celebrate New Year 2019. Unfortunately, our stay and experience were far away from what we could have expected...The Host Kevin, appeared to be just a staff of a promotor. We...