What hosts are saying

    We have a non-smoking room, and we’ve had a guest stay 10 days when he left we found it he had been smoking in our room. How can we get compensated for having to totally wiped down clean the carpet and sanitize the whole room because of the cigarette smel... Latest reply by Zak207
    Morning All I have just received my first 3 stars from a guest for cleanliness (after 3 years its absolutely gutting). When I asked for feedback I got told she found a cobweb in the bedroom but everything else was spotless. We are in a very rural area and... Latest reply by Huma0
    Good morning my name is Norval I’m 7 months new to Airbnb,had some troubling experiences already my question this morning is this.I have a guest coming January for two months I have heard that I have to be careful with long term guest because they can est... Latest reply by Gwen386
    Hello, Has anyone else received a text message from '645820' reading' Your one time passcode is ????? for a purchase of £600for Air BnB ref ????? if this was NOT you please call our fraud team on 0330 912 8063' (???? used instead of the actually codes the... Latest reply by Kate867
    I rent out a holiday home, but not via Airbnb, however photos of my home, plus a description and location, have appeared on Airbnb with a host who is unknown to us and presumably a criminal. Despite me and my partner flagging this up to Airbnb and spendin... Latest reply by Rose1944
    I booked an accomodation for a long-term stay. At first the host seemed nice and had plenty of good reviews. However, due to unfortunate circumstances I had to shorten my stay. I already paid for the first 30 days, which was okay because I was going to st... Latest reply by Huma0