Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst...
Latest reply by
Debora2143
Hi thereI had a terrible guest review cancelled by an airbnb ambassador for lack of content and more on February the 7th 2022.Today I received a message from an ambassador I've never spoken to saying they are reinstating the review!How does this happen?Do...
Latest reply by
Joanne246
Hello, we have started hosting in Airbnb in October 2020 and was waiting today to be a superhost as met all the criteria. (5 start rating.100% response, 17 stays, 0% cancellations) and today morning "You didn’t get Superhost status this January" i was th...
Latest reply by
Kathleen-M-0
Hi there I am an Airbnb host but asking a question as a traveller who has just booked an Airbnb. We asked if we could add an additional night to the booking. The property manager said we could but as well as charging for the extra night which we would nat...
Latest reply by
Emiel1
Hello, As a host I would like to change the cancellation policy for a stay that is already booked. It is for the Derby - a three day event that happens once a year. The demand is super high and so we need to have a firm/strict cancellation policy in place...
Latest reply by
Mike-And-Jane0
Tonight I got a new booking. I accepted it and sent a message to my new guest. This is what the guest received: COME ON! Hiding the dates that the person booked because the bot thinks that it is a phone number? GIVE ME A BREAK! AirBnB, you are makin...
Latest reply by
Lorna170
Hello, my partner and I just had an unannounced visit by a man. We're in a foreign country so we could not understand what he is saying and what is the purpose of this visit. He google tranlated briefly something about a leak so we kindly let him in but c...
Latest reply by
Bartosz18
We had a terrible experience with a guest shooting things on our property. The individual no longer seems to be active on ABB. He left a very odd review and attendant low scores in certain areas. I had asked for the review to be removed based on the inci...
Latest reply by
Laura2592
I am a co-owner of a listing and I need to accept a guests request but I’m getting an error that says “you do not have permission to access this resource.” As a co-host I’ve accepted countless reservations and regularly communicate with guests. This error...
Latest reply by
Lydia53