Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Henry971

So a guest claims there's an issue with cleaning. They don't contact the host, they contact Airbnb support, who cancels the reservation and issues guest with full refund and hits you with cancellation penalty. You could have sent a cleaning lady over with... Latest reply by Eibhlin3

This is a hard case. It could be true that the Host is trying to do the right thing by finding a way for the sick Guest to extend their stay without suffering the consequences of having to cancel on the second Guest. But from Emma's (the second Guest) p... Latest reply by Sarah977

If guests didn't stay due to a propane situation & I refunded their money I received for payment, but is there a way of recouping airbnb's portion? Or do I have to absorb that fee, which is a deficit! Thanks in advance! Latest reply by Mike-And-Jane0

Hello, please can someone advise. I have accepted several bookings and been able to message the guests but for two recent bookings I cannot seem to send them a message, as there is no option for this. Latest reply by Jason1776

Hello, I am trying to book accommodation in Budapest, Hungary and the host has asked for the following; NameName at birth (if different)Gender of guestNationalityDate and Place of birthPostal or ZIP codeAddressDocument type (passport, identity card, driv... Latest reply by Helen3

Using the Android phone app, what happened to "listing" option? it seemed to have disapeared. I have two listings and need to make a change and now I cant find the options to do. What gives? Latest reply by Emilie

Take a smoke detector down (to smoke in the room) and put it in between the mattress and box spring instead of in the garage that was steps away. This led to multiple guests and rounds of the cleaners not being able to figure out where the beeping sound ... Latest reply by Gillian166

We have guests right now. They hahe booked and paid for 4. They came in the afternoon. They said one more car was coming. Later I asked if the other party would stay too and if so I would bring more bedlinen and towels, plus of course they would havecto p... Latest reply by Inger191

Has anyone had a booking that applied a Low Demand Promotion??? Tonight someone rented by Airbnb, for the first time since COVID hit. Not only did it list her check in time as 8 a.m. (since I have listed my place it has always been 4 p.m. check in, but ch... Latest reply by Tanya541

As an airbnb host do we have to review guests? Does airbnb penalize us if we don’t? Latest reply by Sarah977