Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Rebecca

Guest checked in today and about 11pm messaged me stating the bed broke. It truly sounds like an accident and I feel terrible this is the start of their vacation. No guests have mentioned anything about the bed, and I'm not sure if the last guest left it ... Latest reply by Mike-And-Jane0

Hi fellow hosts! My husband and I recently listed our vacation home on Airbnb, we are brand new to this and still in the learning process. I ran into my first unhappy exchange with a potential guest, any advice would be welcome! We don’t have instant book... Latest reply by Jasmine390

The current Airbnb regulations state that we have to allow Service and Emotional Support animals in our properties without question, unless there is a risk to the owner or others. Furthermore, it states that we cannot even ask if an animal will be on the... Latest reply by Tasia369

my current client is asking me for second pair of keys, is the first time a client don't tell me in advance they'll be two people, most of mi rentals had been two but them show the other person from the reservation, so i know who they are... and usually ... Latest reply by Sarah977

I just received an Inquiry asking to see my Airbnb rental prior to booking a long term stay. I feel hesitant to allow for this, for safety reasons. There is a 5.o avg rating, 27 reviews from 2020 through 2021 and Identity has been verified. That bein... Latest reply by Sarah977

At this time of year, I am so very grateful for all the blessings that have come my way. With healthy ageing parents 92 and 90 still living in their own home, I am so grateful that they will be joining us for Christmas lunch. Our children will not be joi... Latest reply by Laurelle3

We recently had an issue with a guest who’s dog stained some bedding. We requested money right away through the Airbnb app. The guest declined to pay. Airbnb paid out the amount $50. Then the guest wrote a dishonest review, and gave a 2 star rating amo... Latest reply by Huma0

I am unhappy that hosts are not safe from the change date requests close to a visitors check in, to avoid cancelation, this is a scam many guests are employing- rain in UK means, I have had 2 in the last week- I do not think this should be an option and ... Latest reply by Scott1450

I work for a company that makes guest messaging software for accommodation providers. One of my customers is using guest alias email addresses so they can get their Airbnb messages directly in our software. However, when they reply from our software, Airb... Latest reply by Davis54

Hi, I'm Sergio from Colombia, I need an email address or phone number to contact Airbnb support because my guests arrived 10 days ago and I haven't received payment yet. Latest reply by Florence775