Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Bhumika

What should I be aware of if my LTR guest wants a refund for the unused days of his reservation? I want to be fair and come to a different amount than what is in the LTR cancellation policy. My guest is moving here for a job. He booked a 2 month stay a... Latest reply by Emiel1

I have a guest who rated me Overall at 5 (which I am pleased, of course) but rated Value at 4, Location 4 and communication 4.This surprised me alot. A brief history of the booking and stay.I was contacted via Airbnb platform by the guest.They wanted to ... Latest reply by Walter171

Yesterday, I had a first time user that had an empty profile send me an inquiry that they wanted to see the house first. They live in the same town! Right! Do they think I am that stupid. I told them professionally that there are reviews and photos an... Latest reply by John5097

So I had a new guest sent a reservation pre-approval. This guest did not have their ID verified and just joined October 2021 with no reviews. That to me was a bit of a red flag. However most concerning is the message this person sent. Something didn’t sit... Latest reply by Normen0

I followed a link on my profile to refer a host and referred two new listings. We did not receive a credit and were told we didn't qualify. When I followed this up wiht Airbnb Support team, they said I did indeed qualify so I requested help in receiving...

Hello, My name is Josef Lochman, and I am a Ph.D. student from Charles University, Prague, Czechia. I am contacting you regarding my research focusing on how Airbnb tourists would select their dishes if they were on holiday in Prague (Czechia). In order t... Latest reply by Sarah977

Guests should not be able to block a date when their payment is awaiting especially when it's a same day booking. Please change your algorithm or whatever so this does not happen. The date should be available until someone actually pays. Latest reply by Branka-and-Silvia0

We have been a host for approximately six years. Several years back, we instituted an extra guest fee of $50/person/night after three guests, which always applied without incident. Last week, we had an inquiry for 4 guests for a 2-night weekend stay, whi... Latest reply by Colleen253

A guest needs to change or cancel their booking. I had a strict cancellation policy when they booked a month ago. I now have a firm one. If my guests changes their reservation, will the strict policy stay in affect or will it change to my current one? ... Latest reply by Anonymous

I know cancer is not a joke and I hope my post will not come off as insensitive. Almost daily now I get requests that mention terminal cancer. Either Airbnb algorithm is sending those people to me or this is a new trick guests are advised to use in some b... Latest reply by Inna22