Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Dmitrii40

A guest broke a leather designer chair and I reported this via the Resolution Centre to Airbnb. I received a quote on the repair costs and shared this within the 30 day period with Airbnb. In my message I clearly stated that the costs for the repair could... Latest reply by Liv

Hi everyone, just curious what support Airbnb can provide to hosts when the guests violated the no-pet rule policy and also brought in overnight unauthorized guest (referred to as friend). I have a new guest who booked for a month and on her first night o... Latest reply by Liv

My cancellation policy is "flexible" (minimum 24-hour before check-in time if you want a refund). I got a message from AirBnB support 2 days ago asking me to authorize a refund for a guest who cancelled at the last minute (without an extenuating circumsta... Latest reply by Helen3

Is anyone else experiencing a glitch on the new home page? It is telling me I am not currently hosting someone when in fact I am, and that I have no other future reservations when I do . Also it is giving me an error message 400 when I wish to see my tran... Latest reply by Liv

Big announcement today with Air Cover and all the other changes to search functionality. I honestly would like to hear more from AirBnB with what they're doing to put a stop to communities arbitrarily banning STRs. In California this trend is rampant. Air... Latest reply by Christine615

It’s a slow night. Then this rolls in.My name is *** , The Director (ooohhh, caps 朗) for an upcoming short film, and I am sending this message to inquire about renting your property for 4 days from December 11 to December 15 along with sometime this month... Latest reply by Branka-and-Silvia0

Hello there,I just want to make Airbnb sure that the term which says that guests can cancel on behalf of the host just because they might provide some documents claiming that there are some cleaning issues" before contacting the host " and override the ca... Latest reply by Sarah977

I'm posting as a guest, two days into a seven day stay. The internet isn't working and we both work online, so need to cancel and switch to another place. The host has agreed and said they will refund us what they make (not service fee) for the remaining ... Latest reply by Lina4176

Hi a group of four booked last sat for one night and have rang today to say 2 of the party have tested positive and they want to cancel the stay but are wanting to book again in the future. I've directed them to the trip cancellation page on Airbnb shoul... Latest reply by Mike-And-Jane0

I put a £100 security deposit policy in place but would now like to remove it. When I go to the security deposit heading to amend it, there is no edit button - so it won't allow me to change it. Any idea how I can sort this? Latest reply by Gail723