Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Katherine1374

Hi all, for the past 18 months I've been trying to get Airbnb to fix my issue in that I never get texts anymore since their "upgrade" when I get a booking or any messages. I mostly don't get emails and many times I'm not alerted at all when I get a bookin...

Hi there - Can I set multiple cancellation policies to protect me from cancellations for long term stays or peak stays? Latest reply by Emiel1

I have sent a request to book and been sent an email saying I have until 0725 tomorrow morning to complete booking. On looking to do this i find i have emails to say someone has overridden the system and they are not honouring my request. Surely this sh... Latest reply by Mike-And-Jane0

My guests have just arrived a day early. Looks like a genuine mistake. They have traveled 4 hours to get here. They have left very upset for making the mistake. they can’t make the reservation for tomorrow, should I give them a refund. It does mean that I... Latest reply by Brian2036

I have been a Superhost consistently for many years. I don't travel much so I have lost many hundreds of bonuses. A while back I asked if I could put my gift towards having professional photos of my home done. At that time the answer was yes I could bu... Latest reply by Anne8506

We have a couple staying with a baby. We don't allow infants. I'm super worried as our place is not safe for a little one. The only reason I know is because the internet went down temporarily and they asked for instructions to reset. After giving them th... Latest reply by Lorna170

I was just wondering why won't Airbnb offer insurance for expats abroad and global health insurance for everybody that wants to apply? I'm taking about rates of $1-3/day health insurance. Airbnb has already a good trust and reputation and the world become... Latest reply by Helen3

For those who have never stayed as a guest, here is a snapshot of the review process when completed in March 2021. I completed this review on a laptop and accessed the review from the e-mail prompt that Airbnb sent after my stay. E-mail from Airbnb aski... Latest reply by Brian2036

Changed our pricing from 1620 to 1950. Airbnb displays 1856. Smart pricing off, no other charges, all days of week same price. Contacted airbnb. Finally went to support..told this is the algorithm ! It has displayed our correct price for 3 years. So this ... Latest reply by Terry686

Hi, the last two requests were made from people with only email on their profile. Moreover, one request came at 2 am. I replied: "Your profile does not comply with our policies. We do not accept people in incognito mode. You only have an email address. It... Latest reply by Sarah977