Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Alex

We recently had guests who broke house rules and we had to address during their stay to prevent property and vehicle damage (one issue involved driving across the front lawn over the buried septic tank) Despite our polite communication and our decision no... Latest reply by Mike-And-Jane0

We have posted our bungalow a new listing, a week ago, and have just been asked by a doctor for a long term rent. We are considering maybe do this till March ....What are the implications on this and key do's and dont's ? Latest reply by Mike-And-Jane0

Hi hosts, i have a question. i had a long term reservation(87days) that has been cancelled. By referring to airbnb policies: i should be paid for 30 nights, but airbnb just told me that the guest didn't pay so there is nothing they can do for me. Here ... Latest reply by Brian2036

I’ve had too many experiences where I’m harassed by a guest and airbnb does nothing to help, forcing me to chose between losing the reservation and payment or accepting the harassment. This is not ok. I’ve received threats, name calling, telling me how to... Latest reply by Mike-And-Jane0

Hi all! Recently I've had several guests leave reviews complaining about certain house rules that are made clear on the listing and booking confirmation and several other places for easy access. These unreasonable complaints are things like they wanted to... Latest reply by Unique16

Do you allow your cleaning staff to leave an envelope labeled "Housekeeping Tips ".? Some back ground, we use a local management company to help manage our Airbnb. It's 3 bedroom , 2 bath, 1450 sq ft, max 6 occupants. The guests are charged a $225 c... Latest reply by Brian2036

I almost didn't believe it at first, but here it is:https://www.youtube.com/watch?v=k5wK0Z1ocpM&ab_channel=Shudder You better believe that's getting a hyperlink in every post that starts with "I'm a Superhost..." Latest reply by Christine615

Hello ,When the unit was checked out, it was found that there was damage to the bathtub.There is a broken tub. Latest reply by Emiel1

Hi thereI had a guest stay who has damaged the carpet with a large stain. I advised them that I would be getting costs for fixing this and it is coming out at £200. However they only paid £200 for their 2 night stay. I have not got deposits set up as I w... Latest reply by Emiel1

airbnb customer service despite proving the falsity of a review does not intend to remove it. who can I talk to about this? Latest reply by Emiel1