Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst...
Latest reply by
Elisa
Hi,We recently rented a property with water from a private source, which means that the water was brown. The house owner advised us that it is good for cooking, but not so good for drinking. The water was consistently brown.The question is if she is suppo...
Latest reply by
M199
It's rare, but it happens. It happened to us this last weekend -- a guest who did not follow our house instructions -- left trash strewn about our home, dishes, everything looked like a trashed hotel room. On top of that, they broke several pieces of ou...
Latest reply by
Sarah977
I just accepted a booking, and upon further (more careful) reading, the guests want to cancel because they worry it won't be a good fit for their pet. I have never had to accept a cancellation before. Will it count against me? Will they need to pay ...
Latest reply by
Colleen253
Hi there, I'm new to Airbnb and I am committed to the enhanced cleaning protocol and I thought I had said 'yes' to the question, plus I've read all the resources on it, yet it's not showing up on my listing?? Not sure what I'm doing wrong. Thanks for any ...
I am looking to hire 1 Superhosts to manage my property in Reston Town Center. It is a townhouse with three bedroom, 2.5 bathrooms and one car garage. It is close to new metro and walk distance to all major office of technology companies including Google,...
Latest reply by
Teri
As the heading says, I booked an air BnB and the host 3 days before informed us that there was no heating or hot water in the premises any more. Asked me to cancel and I would get a full refund. It tells me I won't get a full refund and he doesn't want to...
Latest reply by
Mike-And-Jane0
Hey all, Anyone else seeing this? When an inquiry comes in for a booking it no longer shows the star rating of the potential guest's reviews. Just "X Reviews" and when you click on that it brings up the review wording, but no rating. Why is making it ev...
Latest reply by
Ryan2352
that is the most stupid joke?You set up a secure deposit but HOST can not use it so what is the purpose to ask for a SECURE DEPOSIT ?You make a claim agains the guests for any property damages make for them, so airbnb resolution center said doesnt qualif...
Latest reply by
Fernando1561
Hello, i am sure lots of you had the same situation as i have right now, but its for the first time for me.my guest booked my aprtment for 32 days. He asked me about discound except of weekly discount i had offered and sent him special offer. he checked i...
Latest reply by
Helen3