Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Dorien25

I have been hosting for 4 years on airbnb and have about 400 reviews averaging 4.8 stars. My cabin is in the woods, so it's not uncommon to occasionally get a mouse in the cabin--especially if it has rained a lot. I have monthly pest control and specta... Latest reply by Lee353

So, someone booked tonight and asked if I have any rules I am very serious about ... uh ... not a great way to start this transaction. Makes me nervous. So, are the penalties less severe for canceling an instant book? I guess I should know these rules. I ... Latest reply by Daniel38

Hi, Could anyone advise me if there is an ombudsman or overseeing authority for Airbnb? I am having the most stressful time chasing a refund and every time I phone their lines I'm informed that they're going to refer it onto another team who will call me ... Latest reply by Elaine736

Hello. I am traveling to Switzerland next month and would like to bring my host(s) a gift. I am coming from the US. Any thoughts or suggestions for an appropriate gift?Please & thank you! Latest reply by Beth4366

In the last whole month, airbnb calendar in their app is not working at all, when I open the calendar in app, it turned off right away automaticly. I called airbnb customer services to report about this 3 times already, but still, they even didn't fix! No... Latest reply by Jim1665

Hi Hosts! Questions for hosts in all areas: what are some things you do/systems you have in place with your cleaning crew to ensure that you place is cleaned to the same caliber and that things are set up as shown/described in your listing. I own a STR in... Latest reply by Diana-And-Lando0

Hi, hope someone can explain this one to me. I use a STRICT cancellation policy on my listing. Strict cancellation policy: If guests cancel within 48 hours of booking, they can get a full refund as long as the cancellation occurs at least 14 days before c... Latest reply by Colleen253

My friend told me she had a horrible night while having a guest staying last night. The male guest told her he wanted to cook and his friend would come over. But she would leave after dinner, he said. My friend was very kind and showed him all things he n... Latest reply by Isabel3483

I have a firm cancellation policy with a non-refundable option.Just today I had a guest cancel his Labor Day weekend reservation 9/1-9/5. It appears he received no penalty and I receive zero payout even though he cancelled 28 days prior to his check-in da... Latest reply by Emiel1

We made reservations months in advance and when we arrived to the unit, someone else was already staying there! Host says that Airbnb didn’t inform their booking platform of our stay. We were left with nowhere to stay in an area that’s difficult to find l... Latest reply by Bob297