Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ...
Latest reply by
Bashir29
Hello, I want to learn something. I wonder if airbnb and authorized personnel, working at airbnb company, accept lying and fake feedback as ethicaly move? Do these values mean nothing to you or are these treachery normal? I realy wonder.Also, I want to kn...
Latest reply by
Elaine701
Im new to Airbnb. Wildfire broke out in the area (no immediate threat to us but close)right before guest arrival and they did not want to stay. Can I refund them?
Latest reply by
Helen3
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I have a reservation that guests book on December 2020, its after Covid so Covid cant be used as reason for full refund. I did my best to accommodate the guest by extending his reservation for a year and he mistakenly cancel the reservation ...
Can someone please tell me how I have not been able to receive some kind of refund for my booking. I booked a week and a half before my check in and then Hurricane Elsa stopped us from leaving g Florida because we would have got caught in the Hurricane if...
Latest reply by
Debra300
Hi, I had a guest booked for seven days, they arrived on Saturday and stayed Saturday and Sunday night then messaged me on Monday morning to say they have to leave because they just tested positive for covid.. what am I to do? Do they get a refund? When i...
Latest reply by
Debra300
Hi - am new to hosting (have had 4 guests so far) They are all still here -- how do I get rid of them? just joking of course. On a more serious note, not sure if I am over thinking the following guest "problem"... My most recent guest was absolutely fine...
Latest reply by
M199
Twice now I have had guests want to add a night on the date they are checking out. There isn't a way to send a special offer to avoid the additional cleaning fee. The first time I changed all my settings so they could send a request. The 2nd time I just d...
Latest reply by
Emiel1
My husband and I own 2 small hotels and a B&B, 5, 6 and 8 rooms. I am finding the linkage from our Resnexus software works well. However, when there are problems, airbnb has been horrible to deal with. There are so many things lacking in their platfor...
Latest reply by
Colleen253