Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Christopher2385

Hi, I had a guest who canceled the reservation the day before check-in. My cancellation policy is "Strict". When verifying the amounts that would be paid after the guest cancels, I verified that Airbnb will refund the Cleaning Fee. Could anyone tell me si... Latest reply by Lisa723

I have had increasing problems with guests without reviews. More than half now are new and with no reviews and of those more than half have been bad to really awful.One guest book a weekend and the amount of trash generated was more than my family creat... Latest reply by Ann72

I booked a room for a single night, the host approached on the chat and said that the booking was "automatically accepted" and that they don't have any room and didn't receive the usual notification of us requesting to stay, so she cannot cancel. She aske... Latest reply by Colleen253

The host accepted my request and immediatly wrote me that he does not have a room for me. I did the following steps: Go to “Trips” and find the trip you want to cancel.Click on “Show trip details.“Click on “Change or cancel.“Click “Cancel reservation.“Pl... Latest reply by Helen3

So I recently had an issue with a guest. I started another thread on the "review" (which Airbnb helped resolve, THANK YOU) but want to start a new discussion around the actual dispute denial because I don't think it is fair. This guest checked into our pr... Latest reply by Marci837

We have a guest who changed a baby's diaper directly on our bedsheets and let yellow stains dry with no attempt to clean the mess. We had to discard all bedding because stains could not be removed. We want to report the damage to Airbnb but they send an ... Latest reply by Marci837

My last two guests wrote wonderful reviews but half their reviews ended up in my private feedback section. Do you know if Airbnb changed what the guest is seeing as they write their review.? It’s almost like they think the second page is there to write a... Latest reply by Anonymous

I receive an email to join this program and the link are persistently flagged as unsecure and unsafe. I do see info about this program in the website itself but that does not mean the link received is safe. Can anybody confirm. Reading on the airbnb web... Latest reply by MariaIsabel20

We need someone to clean occasionally as a backup to our normal service at our Airbnb in Carroll County. Our home is about a half-hour from either Frederick or Westminster, 2 bed/2bath about 1400 square feet. Get in touch if you think you might be able t...

After weeks of back n forth with "Support" on an open Resolution Center ticket about someone smoking cigars in our condo, where we had to replace the air filter on the A/C, buy those anti-smoke air fresheners, clean all the sheets twice (because they smok... Latest reply by Pete69