Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Catherine4111

At the top Airbnb says guest has to "respond to a message before they confirm their reservation"At the bottom Airbnb says "Guests will receive this message once they book" Latest reply by Paul-and-Amanda1

As of this morning I am unable to view any reservations -- past, current or upcoming -- on my computer using Chrome, Edge or the AirBnB App. I am able to see some information on my iPad so I know the information is available. I have reset my browsers.I h... Latest reply by Mandy355

I am a new host and had some quests already without an incident, but then suddenly an italian woman really raised an issue with her room which was very good for a miserly €24, I did not want to have some one like that who just wanted to pick on me in my a... Latest reply by Emiel1

What exactly do I as an Airbnb host ,send to someone who wants to start hosting their property on Airbnb to receive the referral bonus ? I cant seem to find what to do. TIA Latest reply by Emiel1

spent 15 hours with your awful insincere customer service representatives. Last minute my host cancelled my reservation. Please see attached communication with your terrible staff. I had little to no help from your representatives. Your staff made me hav... Latest reply by Colleen253

We had two guests in the last month give us 4s in location. In almost 100 stays now, this has been our fourth "4" in this category. I am always puzzled by this. Can't a guest tell fairly well what sort of location they are booking? If is not described wel... Latest reply by Jocelyn110

I have a guest asking for a full refund for unfounded reasons. I have pretty good evidence that their reasons for asking for a refund are baseless, however, I'm considering the refund to avoid a bad review which I expect. My question: if a full refund is ... Latest reply by Helen3

Good morning-I had a guest book a one-night stay at my home. In his details, he stated that 4 people would be staying. Well upon checking my cameras, I see at least 8-9 people. Is there anything that I can do about this? Or do I just write on my review fo... Latest reply by Raymond350

Hello Community, I searched around the site looking for an answer to my question but I can't find a great deal on the topic. Basically, we have a property in Portugal that we let out occasionally to friends etc. This was going well prior the lockdown of c... Latest reply by Karol22

Hi there! I'm having struggles with the 24-hour period airbnb offers guests to pay them and for a reservation to be confirmed. I am about to lose a weekend of renters b.c. someone who asked for the dates last night, and who I approved, is not paying airbn... Latest reply by Karol22