Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Elisa

I understand children can be untidy at times. But, isn’t it discrimination to charge an extra cleaning fee because a guest is travelling with children? For example, 2 nights normal cleaning fee is $50, and host would like to charge an additional $100. Plu... Latest reply by Debra300

After having suffered major losses in 2020 due to the host-unfriendly COVID cancellation policies in spring of 2020, I am yet again left in the rain with a guest who had to cancel on the very same day of arrival due to a positive COVID test. Their "extenu... Latest reply by Sarah977

As of March 22, 2020, San Bernardino County has made a "no exceptions" public health order that all short term rentals immediately shut down, cancel all pending reservations, no longer process any reservations for the foreseeable future. At a minimum, ev... Latest reply by Robb214

I put together this guide to help other hosts collect their smoking deposit. I have been successful in doing so and there seem to be a number of posts from hosts who were declined by CS and frustrated. Please add what have worked for you This will seem ob... Latest reply by Inna22

has anyone figured out how they are paid on a multimonth rental? I as shorted $100 by airbnb and have asked a dozen times for someone to explain to me how they determine each monthly payout and no one can explain it to me. has anyone else in this group ... Latest reply by Nathalie-Et-Gilles0

Can't find a phone number anywhere. Not even a live chat button??? Latest reply by Emiel1

In September 2019 I booked a stay at an Airbnb. After communicating with the co-host, and letting them know we would be two guests, I was advised to adjust the the booking and indicate the same, which I did. My debit card was then charged, we went for our... Latest reply by Helen3

Airbnb had a glitch in their system that was telling them I had not responded to an inquiry when I already had, well within the 24 hour window. I was told there was nothing they could do and that my superhost status would not be denied over that one incid... Latest reply by Steve2888

Hi I’m a host of 4 years and this is my first time asking something on the community page.l, so forgive me if this has already been asked. I have 5 listings. I own one of them and then I manage for my family homes. We have a family beach house in Nassau B... Latest reply by Ann72

I'm unable to see my overall rating. I use professional hosting tools (which is severely underdeveloped, sidenote). It doesn't matter what dates I put in or how I tweak it, I always get a dash through it: Anyone else experiencing this or know how to fi... Latest reply by Emilia42