Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Rom3779

Would love some advice here. Some guests used a fake identity (great job Airbnb Trust and Safety team!) and rented my unit for one month. They were wanted criminals and by chance got caught by the police 10 days into their stay. The police never even n... Latest reply by Emiel1

Our family is staying in an air b/b for a month before we can move into our new home. We rented a house and within the second day of living there (unpacking with small 3 kids and dog) she tells us she is putting it up for sale. Since then her stories have... Latest reply by Erin5112

Hi,it’d be cool if AirB in “scheduled messages” can also integrate a “Approval” option, which asks the host if the scheduled message in fact should be sent, and where the host can edit this particular message … again based on saved messages.This for examp... Latest reply by Frank166

Hi guys, I use Airbnb for many years and today and last 2 days something weird happened. My host have done a meeting with loud music and conversation beside my apartment until 5:00 am making impossible to sleep for me and my husband. I decided do not comp... Latest reply by Anonymous

Brian mentioned the report on the video for airbnb campaigns, and I cannot find this anywhere.Please provide a source or a link. KR,Sungae Latest reply by Dale711

Hi all,We seem to have a different 'issue' with review scores. We have been given 5 stars across all reviews for the overall rating however 2 guests have marked us down to 4 and a 3 on value. I really struggle to understand this as their other ratings a... Latest reply by Sarah977

Good evening.I am wondering what most folks use for their cancellation policy. We are using flexible, but have had a person recently cancel 2 days before which does suck. What policy do most hosts use ? I have not changed our policy yet wanting to be f... Latest reply by Sarah977

your help is really difficult to find. you offer very little support to your hosts. There should be a link on every communication you send out to reach real help or report problems. Latest reply by Dale711

How does airbnb take care of cancellations? I need my condo for an emergency situation with my 91 year old mother. We will have to cancel 5 reservations. I'm not sure how to handle this or what I need to do to communicate with Airbnb about it. Latest reply by Sarah977

How do I handle an Instant Book confirmed future guest who will not cooperate with names of the additional guests as is stated in my listing? While she has one good review which is 4 years old, one of the other 3 guests (her daughter) has a very bad revi... Latest reply by Kathryn489