Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Rebecca

This help article says rule sets are available for hosts with minimal 6 listings.https://www.airbnb.com/help/article/2062/how-do-i-create-and-edit-rulesetsThis is not true (i have 5 and can use them).Being part of "professional tools" i think they can alr... Latest reply by Branka-and-Silvia0

I welcome recommendations for cleaners from other Upper Cape Cod hosts and am open to sharing their cleaning team, if available. Turnover cleaner needed for a cozy 1 bed/1 bath downtown Falmouth Village home. Seeking a local, dependable, bonded cleaner ... Latest reply by Adriano230

Heres the mall novel that I just sent to feedback my CS shop experience over the last week with a booking issue that never should have been. My wife and I have 2 listings that are apartments considered and categorized as "Entire Place" inside our home (w... Latest reply by Melodie-And-John0

I am a big fan of Airbnb and its technology, but today I have a terrible guest & Customer Service experience.A guest purchased a stay at my flat, with a strict refund policy. This means, they don't have the flexibility for changing their dates or cancelin... Latest reply by Mike-And-Jane0

Where am I supposed to accept these new guidelines hosts need to approve before Nov 20th? I swear I have clicked on every link in the email I received, and scoured every page for instructions on how to agree or a box to check. We already agreed to the cle... Latest reply by Stephen-and-Mary0

Hi fellow hosts,I'm writing to share concerns relative to Airbnb's identity verification policy as it relates to bookings. For hosts who require that only verified guests book, when a guest has NOT verified their ID they may still submit a booking reques... Latest reply by Linda-And-Richard0

I’m curious what’s your standard response to “agents” inquiring on behalf of “clients”, which is a third-party request or booking and do you report their profiles? Travel agents, or any representative inquiring on behalf of “their clients”?I always say th... Latest reply by Anonymous

I have received 4 verification codes in the last 3 days from Airbnb. I called the help desk and they said that there is a computer glitch in the system that is generating these codes to my number. It is about time to have the problem fixed. Getting a un... Latest reply by Judith197

Hello everyone! I am setting up a vacation rental in Lakehead, CA and am looking for a service to help me manage it... or at least some references for a good local point of contact, cleaner, etc... any input would be much appreciated!! Thank you!! Latest reply by Teri

A guest just gave me 1 star overall rating when he gave me 5 stars in every category except Communication, where he gave me 1 for slow responses, yet I always responded extremely quickly. The 1 star overall rating was because of a dispute that arose right... Latest reply by Sarah977