Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst...
Latest reply by
Elisa
Have a listing clearly states, sleeping arrangements are 2 queen beds and a couch.Guest specifically asked, and I confirmed yes it is a couch for one person NOT a sofabed. It's all there in the message thread.(I think the guest group was larger than book...
Latest reply by
John5097
I had a cancellation after the guest checked in and saw my husband and kids playing in the yard. The listing clearly states it is on the same property as our home, and the outdoor space is shared. (It is on a 28 acre farm) She admitted, “I know you said t...
Latest reply by
Sarah977
I learned It is up to airbnb to decide if a review is offensive or irrelevant, but As a Super Host I believe we deserve AIrbnb trust. We received a retaliatory review, this person tried to book outside airbnb , we sent the whatsapp messages to Airbnb supp...
Latest reply by
Anna9908
Hello, I have a a potential booking for a guest for over 28 days. Due to covid travel restrictions he may need to cancel or postpone nearer the time. I'm happy with this and I have a flexible cancellation policy but as its over 28 days it seems I cannot c...
Latest reply by
Sarah977
Greetings ~
I may have missed the announcement on this, but yesterday morning I noticed a new feature called “Teams” roll out on the Airbnb App. It looks like it is intended to allow hosts to invite other parties to help manage listings (i.e. cleaners o...
Latest reply by
Julie3777
I have a long term guest who is about to end his booking soon. And lately, I have been visiting the unit as I have repairs that I need to monitor. It so happened that I saw another damage that was not there the last year we surrendered the unit to the cur...
Latest reply by
Mike-And-Jane0
Dear Airbnb what is going on? Years ago, after a guest left without leaving the keys, you advised me to update my rules to clearly state a $300 charge would be imposed if a guest did not leave the keys. This is to protect the security of the next guests ...
Latest reply by
Anonymous
The host Timothy in Huston Texas
Yes he called me a black **bleep** and said if he ever see me again he was going to kill me an this all happened on the 1/10/2021 setting down at his dinner table, when I went to go meet him..so I cancell immediately. T...
Latest reply by
Nick
Since my return from being away I have noticed a few changes that have crept into the platform.I know Airbnb's major drive is to increase hosts bookings but, can someone give me a sound explanation for now providing hosts with information that more people...
Latest reply by
Elena87