Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Elisa

Heres the mall novel that I just sent to feedback my CS shop experience over the last week with a booking issue that never should have been. My wife and I have 2 listings that are apartments considered and categorized as "Entire Place" inside our home (w... Latest reply by BearpathJohn0

I am a big fan of Airbnb and its technology, but today I have a terrible guest & Customer Service experience.A guest purchased a stay at my flat, with a strict refund policy. This means, they don't have the flexibility for changing their dates or cancelin... Latest reply by Mike-And-Jane0

Where am I supposed to accept these new guidelines hosts need to approve before Nov 20th? I swear I have clicked on every link in the email I received, and scoured every page for instructions on how to agree or a box to check. We already agreed to the cle... Latest reply by Stephen-and-Mary0

Hi fellow hosts,I'm writing to share concerns relative to Airbnb's identity verification policy as it relates to bookings. For hosts who require that only verified guests book, when a guest has NOT verified their ID they may still submit a booking reques... Latest reply by Linda-And-Richard0

I’m curious what’s your standard response to “agents” inquiring on behalf of “clients”, which is a third-party request or booking and do you report their profiles? Travel agents, or any representative inquiring on behalf of “their clients”?I always say th... Latest reply by Anonymous

I have received 4 verification codes in the last 3 days from Airbnb. I called the help desk and they said that there is a computer glitch in the system that is generating these codes to my number. It is about time to have the problem fixed. Getting a un... Latest reply by Judith197

Hello everyone! I am setting up a vacation rental in Lakehead, CA and am looking for a service to help me manage it... or at least some references for a good local point of contact, cleaner, etc... any input would be much appreciated!! Thank you!! Latest reply by Teri

A guest just gave me 1 star overall rating when he gave me 5 stars in every category except Communication, where he gave me 1 for slow responses, yet I always responded extremely quickly. The 1 star overall rating was because of a dispute that arose right... Latest reply by Sarah977

I reserved a monthly property at Key Largo, host by Vacasa Florida. I searched for entire house and the property information didn’t mention about having other guests in the property. Most other rental property specified that in their information. I contac... Latest reply by Linda108

Hello, I am writing to express my frustration regarding Airbnb's customer service. Last Wednesday I called the help line regarding an issue with travel credits on my account. The rep had instructed me that they will escalate my call to Airbnb's "specialty... Latest reply by Sarah977