Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Elisa

Every third booking comes in with 1 guest recorded as the number of people staying. Accompanying messages then refer to "we." I don't charge by the person, but I nevertheless ask to send a modification to correct the number of guests for insurance purpo... Latest reply by Cathie19

Airbnb, should help host and authorities by insisting on guests providing post code/zip codes to hosts. Airbnb should insist potential guests must provide adequate address details at the time of registration. If potential guest dont give basic address inf... Latest reply by Cathie19

A message arises 'couldn't complete request, input was malformed ' during submission of PAN details.

I had a guest that had a reservation for 6 months starting on January. In February, she met a friend from her college and wanted to move in with her cause her friend could not afford the other room in my apartment. The two of them study all the time in my... Latest reply by Elena87

Beware of "Adjustment" errors!My guest was a long-time guest. He booked for 11 months (original dates July 7, 2019 to June 10, 2020) but asked to check out 9 days early on June 1.I had received NO June pay out. My last pay out was May 8, 2020.My nightly r... Latest reply by Saigon-Chill0

Hi Airbnb’s community, as we know Airbnb made a new policy to protect the guest and not the owners. since last year I had a lot of cancellations from Airbnb, I lost 2.000 euros. Why I am upset? I am French and in French Policy it’s says : That means the r... Latest reply by Dale711

Hello,So i found a condo listing on condo's.com and found a place and emailed the owner to request a viewing. I thought it would be all good but then the owner responded with this"Hello,I just got married and moved to QC with my wife. Since I can't show y... Latest reply by Sarah977

I currently have construction workers staying in our house in France.. They have ruined the bedding, towels, sofas and soft furnishings with their filthy clothes and hands. Lots of walls have black marks over them, the bins are over-flowing and the neigh... Latest reply by Agnes446

As a host I have a strict cancellation policy so had assumed that even in lockdown I would not have to refund guests. BUT Airbnb isn’t making it clear whether it’s the guest that loses out or the host. Are we expected to give them their money back as they... Latest reply by Sarah977

Hello, my property is managed by a co-host account that is shared between several people inside my property manager service. I want to be able to send messages to this account privately (without my guests knowing of course) so all the employees that use t... Latest reply by Eduardo506