What hosts are saying

    I find the Airbnb help desk experience extremely frustrating as a host with small to large problems. My impression is help desk employees are extremely constrained in what they can tell a host. They read from text like a robo call and can’t answer any q... Latest reply by Helen3
    I was chatting with customer care about an issue with my booking and now my inbox conversations won't open. Is there's an issue going on right now? Latest reply by Nick
    So I tried booking this place for my anniversary. All I wanted was it to have a hot tub but this place had light decor and a romantic setting. This was my opening message"Hey Coleman, my girlfriend will be celebrating our one year anniversary on the 20th ... Latest reply by Sarah977
    I get notified via text that I have a new Airbnb support message in my inbox. I click on the link and it deeplinks me to my app where I experience a network request failure.I try to log onto the desktop site and I get a preview of the message but when I c... Latest reply by Nick
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