What hosts are saying

    My issue and biggest disappointment with Airbnb is removing the profile pictures prior to a booking being made. We live in a world of social media and profile pictures, it is not in any hosts interest to be prejudice about what someone looks like, hosts a... Latest reply by Helen3
    I find the Airbnb help desk experience extremely frustrating as a host with small to large problems. My impression is help desk employees are extremely constrained in what they can tell a host. They read from text like a robo call and can’t answer any q... Latest reply by Helen3
    I was chatting with customer care about an issue with my booking and now my inbox conversations won't open. Is there's an issue going on right now? Latest reply by Nick