start ratings

[Leanne-and-Darrin0]

Hiya folks,

Is anyone able to explain how this works... What am I missing? 

Thank you 

 All 5 stars but come up as a 4 star rating

[Brian2036]

@Leanne-and-Darrin0 

This has been discussed many times.

https://community.withairbnb.com/t5/Hosting/Connection-bewteen-Overall-rating-and-individual-ratings...

Your guest was either ignorant, spiteful, careless or someone who “doesn’t believe in 5* ratings.” 

Airbnb’s review instructions are not at all helpful.

It has happened to nearly everyone. You could try to educate and/or embarrass them with a sorrowful personal note but it would probably be a waste of time.

[Colleen253]

@Leanne-and-Darrin0 Yes this does happen occasionally. It could be that they felt every category deserved 5 stars, but there may have been something else that didn't fit a category that they felt was lacking.  You'll never know unless you ask them. Keep in mind that many guests are clueless as to how devastating a 4 is to hosts. They are blissfully ignorant. Airbnb doesn't help that. On purpose.

[Sarah977]

@Leanne-and-Darrin0  The overall rating is not an average of the separate category ratings. It is a rating unto itself, and the one Airbnb uses as the rating for your listing.

[Mike-And-Jane0]

@Leanne-and-Darrin0 I think you were lucky to only get downgraded to 4 stars. Based on your (and other) review of this guest they are clearly not suited to Airbnb.