Hello,
it's almost 1 year that I'm using AirBnB with PayPal as payment method 'cause was the quickest one. So far, until the penultimate reservation, the AirBnB released the payout the day after the guest checkin. If the guest arrived in July 1, the payout was released the day after.
Now is changed without explanation and the payout release is at 7 days, and in fact I didn't receive the money on my PayPal account, nor after the guest checkin nor when the guest left, and it's not a single case, 'cause the next coming reservation has a payout at 7 days again and so I aspect that if I should receive a new booking, payout would be again out of the blue, at 7 days.
I've tried to get in contact with the customer support, but I didn't get so much, the agent seems was guessing and she said she would have working on to fix the problem. I've asked her to send me back an email so that I could have a short summary of the conversation, but, and it's not a surprise, she didn't send any email. So I've sent a message to them on my own, hopefully they will not close it without answer, like in the past they did for another thing.
Since I do not rely so much on AirBnB support, is anyone else in the same situation who has been more lucky than me and got an answer?
ty