I am in the same position. I have sent an email to the support email I've had for the Airbnb plus, but no response at all. So today I called the regular Airbnb help number. I doubt this is going to move forward. I really do need my main photo to be changed. I also need outdoor photos. We have a grill, table and chairs, and currently the "outdoor space" has a photo of a partial dome, completely ridiculous! Missing some features such as a picture of the loft mattress set up as a bed, (currently only visible as a sitting area.).... Or Bathroom photos.
I'll be more than happy to supply my own pictures. There needs to be a way for owners to add our own photography in addition to yours. My main photo has a winter view. It will not be winter all year! This makes no sense and the limit that is being held over hosts is quite unnecessary.
@Lizzie I hope you can assist??
Thank you
Ella