Its 'funny' the new payment terms. We are NOT ALLOWED to present a class action against airbnb. Who says? And why not? with 30k+ of us disgruntled and unpaid, maybe that should be challenged.
I think what bothers us all the most- decent top rating 5 *superhosts that go above and beyond- is the lack of transparency, reassurance, personal attendance, ie, with daily emails as to what going on not, even in the slightest degree occurring. All customer service skills that Airbnb prides themselves on encouraging with their fabulous platform.
We all know that **bleep** can sometimes hit the fan, especially in a digital marketplace. Yes, there will be hackers, outages, system breakdowns, etc. Its not ok but life and business is not perfect. If we were TOLD about whatever glitches were happening, we would all feel like there was at least some resolution happening. I offer a luxury experience with a brunch and high end amenities that guests pay for, and each payout funds the next stays 'treats' as part of their payment. my airbnb income 'pays it forward' as they say. With a crippling mortgage on my own for a fabulous house , which is why I do Airbnb, the non payment means I have had to borrow money for my next guests stay. This is so humiliating and I am angry that I have been put in this position.
So STILL waiting on my last guests payment, new guests coming in for the next 2 weekends and apprently I need to update my payment details again. Eyeball emoticon..
As someone said.... 'crickets'.........