@Huaai0 Perhaps maybe you should consider raising your rates. I can tell you that a lot changed for me for the better when I raised my rates of $69 a night in 2015 to $89 a night in 2016. I got a completely different guests booking with me.
I am forever grateful to the Manager at Airbnb who suggested that I do that. He said I was not charging enough for all that I offered. He also said, "Stop giving everything away for free Momi!", I laughed bc my husband was saying the same thing.
The only 4 star review I got was in 2015 at the start of my hosting journey, and I got 2 of them, but I was providing the same very clean bedroom and Private bathroom, yummy big breakfasts, along with free equipment for the beach, free concierge service, free rides to the beach, hike and airport. Since changing things and raising my prices in 2016, I have only gotten 5 Star reviews and just received my #79 5 Star review this week. I now charge for the airport, beaches, hikes, the use of my car, (rent it through car rental app), charge for extra breakfast, charge for early checkin....seems people appreciate it more when they pay instead of EXPECTING it all for free. However, I still do A LOT for free, (sometimes too much my husband says), but the guests who shows appreciation for me during their stay finds themselves enjoying my "Momi's Marvelous Mango Margaritas " for free along with a cheese and fruit plate. This is how I show my appreciation to them for being such great guests.
I dont' know if its a good idea to tell the guests that breaking a special Japanese plate is "No big deal" because then she will think its no big deal when she breaks my things or other hosts things. Perhaps a better response would have been....."I know you didn't do it intentionally, accidents can happen. Perhaps you can consider to go online and find a replacement since I do love those plates very much." IF a guests tries, then that says alot about their character. What means a lot to me, as their host , is if they say, "Absolutely I will try to do that. Again, i am so sorry."
And yes, I have had a few things broken, coffee mug, wine glass, special Hawaiian plate, and now the most current, A TOILET SEAT!!!
By the way, thank you for tipping the waitress. You are a good man. And yes, Karma played a role in her life that day. Did the waitress perhaps keep a 20% portion of her money for the tip? (LOL....I am justing kidding!)
Speaking of good men, I'm not surprised at all that Keanu Reeves did that because he was raised by great parents (Father was Hawaiian born in Hawaii) - they taught him about respect, appreciation and kindness for those who do a great job. His relatives in Hawai'i are some of the nicest people you could live next door to. Hawaiian culture is all about respect, appreciation and kindness. If you don't know, Keanu is a Hawaiian name and it means: "a cool breeze". He's definitely that to everyone he meets and works with. 🙂
If you haven't seen his latest movie, "JOHN HICK", you should.
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
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