@Marzena4 We all have a different style. I like to throw in all sorts of outrageous statements....like fighting who is going to get to sleep in the worlds best bed. I like to cross that leap of faith with the guest so that they can have a laugh and think...'Maybe we have made a good decision to stay here'!
It's a proven fact, people do not like to fight with people they like!
With regard to the notification of arrival time...I am again at my outrageous best! many times l will throw out a welcome comment like this......
Of course it's an outrageous stupid statement Marzena....but I always get a response within a few minutes.
One couple said they were in a cafe when that message came in and they laughed so much other people started watching them. I had another man that said ...'Crocodiles', what the hell sort of place am I coming too!
But they all respond in an instant so, it's a tactic that works....it gets the required response.
Cheers.....Rob