I have a guest with me right now with a long reservation. He now has an offer from a friend to stay for 'free' or for much less. I have documented through the AIRBNB msg service what he said at the breakfast table about "enjoying our breakfasts and being very happy with his room and stay"....he confirmed this with a return message.
He has now sent a change request, after today's check out time, to check out today. While I have a moderate cancellation policy, the refund does NOT reflect the fact that I should be receiving 50% of the remainder number of days.
Given he wants to leave today, I'm told him that I cannot approve his checkout until AFTER he checks out. Which makes total sense to me. Once he's gone, I can then deal with the discrepancy of pay out and how much. I feel that doing otherwise would increase the the threat of a potential revenge review.