@Trey10
After @Paul154 's comment I checked your listing something I don't usually do.
I am adamantly opposed to hosts putting the kind of description of themselves that includes your entire CV, all your work and educational accomplishments etc. etc.
To each his own, but it gives me the impression that people who do that are totally full of themselves.
I don't mean to imply that you are totally full of yourself. That's just the impression I get no matter who does it. It Makes me feel resentful.
Remember, resentment and jealousy ruin the world. They also rule the world.
I would consider that some of the reviews you're complaining about are simply designed to bring you down a peg or two.
A description of yourselves like you have does not in any way convey that you are humble people with a sense of humility despite your incredible accomplishments.
No offense, but I personally would never book with anybody that has a description of themselves like you guys have.
Then again I despise staying at four-star hotels. I can't stand the kind of people who work there or the kind of people stay there.
So I'm a guy with certain Picadillo's.
Just consider that to me, and probably some other people, your description at the head of your listing is very offputting.
It seems to have worked for you so you must make a decision on how to solve the problem that you are concerned with at the moment.
It is a constant process of tweaking, working analysis and going with the flow to absorb the changes in the business environment.
Good luck.