@Dave-and-Deb0
Dave and deb, I am new to this forum and am so thankful that you have great information to share. What a wonderful community.
I have a long term guest (64 days) march26-may 29 , departing today. When she decided to shorten her stay, I called airBNB for help. I directed the guest to airBNB to do the alteration. The guest realized her 30 day requirement notice, under long term stay and instead shifted and starting making complaints about my listing.
until this happened she had been a perfect guest.
I spent hours trying to salvage the relationship with the help of airBNB. She spent hours building a case.
I had originally immediately offered to do a financial refund for days she had to pay if I were able to book enough room nights within her total reservation. I know this is optional for me to do, but , if I can earn the money back, I wanted to help the guest.
I am concerned about airBNB determination and any possible circumstances.
I have read about host canceling before the stay, and understand those guidelines.
If you if you hv any resources or guidance, I appreciate it.
Mary Ellen