July 30, 2017
Hi Dianne,
No, this does not happen often. If your guests are regularly not posting reviews, there is a problem.
I suggest that you start setting your guest up to write a review from the moment you give the orientation/house tour. Let them know that they will be evaluating you on accuracy, cleanliness, and communication. Then, while showing them the room, ask them, "Does everything look accurate and how it was pictured in the listing?" Get an affirmative response from them. When showing them the bathroom, ask, "Does everything look clean?" Again, get an affirmative. Then, after the tour, ask them if they have any questions. Also, tell them not to hesitate to let you know if anything isn't clean or needs attention and you will take care of it right away.
Then, after their first night, do a little "temperature check": ask if they slept well, if they need anything. Tell them, "It's important to me that you have a 5-star experience."
Finally, at the end of their stay, tell them, "I have really enjoyed hosting you. I plan to give you a 5-star review and I hope I will get the same from you, since there were no complaints otherwise." You might also mention that you write reviews promptly and suggest the guest does so, as well: "I find it best to write the review as soon as Airbnb sends the review notice, so that way I have all the details fresh in my mind. I hope that is a good idea for you, too."
With all those layers of review reminders, I hope you get a much higher review response and higher reviews overall.