Hi Fellow AirBNB Hosts,
This is the first time I've ever had cause to comment here...
We recently had a couple stay in our Private Room (in our home) who clearly did not read the description. Turns out they thought were getting our entire home (they are first time AirBNB users) for $64 AUD per night... yeah, right!
They raved about how wonderful we were during the stay... but obviously this was not what they had hoped for.
Anyhow, the description we have for the room is very clear in that it states they have an ensuite toilet with washbasin attached to their private room (and it is private), but for the shower they need to use our second bathroom (which is shared with us). We also say we don't have a TV in the room, BUT we have high speed internet which allows any of our guests to stream movies or whatever on their iPads or tablets (all in the description).
I am really cross because they commented on our accuracy based on the shared shower room and no TV. I was flawed, and really quite annoyed.
I have now changed the description so that now written in UPPER CASE is a request to 'please read the description...'
In the scheme of things, I guess it's just a small hiccup, but it is really annoying when, for $64, these guests receive a really lovely space complete with a lovely breakfast, and the invitation to use anything they wish...
We are trying to achieve SuperHost status, and issues like this where they don't read the description just doesn't help.
Does anyone else run into issues like this, and if so, how do you deal with them?
Ingrid