Hi!
We have set our maximum number of guests at 6.
We have written in our profile that any extra guests will be charged an extra US60 per night.
Our villa provides complimentary breakfasts and is staffed 24 hours a day so there are some additional expenses involved.
Recently we have had 2 requests for 7 guests to stay and we agreed.
On both occassions the guests said they were unable to type 5 children, 2 adults in the reservation inquiry form which would only allow them to type 4 children, 2 adults.
Both guests have stated there are 5 children, 2 adults but did not come back to us about the reduced fee for 6 guests instead of 7 guests.
I amended both bookings to read 2 adults, 5 children and have asked them to let me know if they are OK with this.
I'm comfortable with the action I have taken but of course concerned they wont see it this way.
I'd appreciate any feedback, comments.
Many thanks.
Diane