@Agnieszka26
Hello Agnieszka the system which generates these 'incidents' is automated and does not take into account the circumstances of the cancellation....it just responds to the fact that you cancelled a guest reservation! Agnieszka contact Airbnb CS in Copenhagen on this number for Denmark....+45 89 88 20 00
There is every probability that if you explain what you did, they will remove this penalty for you and you will retain your Supetrhost status. Customer support are not heartless and in almost all instances they are there to help you.
Just one tip Agnieszka, because you badge is still showing, you may still have your superhost phone contact option open for you.
When you call CS, call on the phone you have registered with Airbnb....the number you get your notifications on. When you call, the system will compare the number of the incoming call with the number Airbnb have on file. If the two numbers match an electronic voice will greet you as a superhost and you will be put through to the first available agent anywhere in the world. It may be Dublin, it may be Manilla, it may be San Francisco and when you call is answered (which will be in a few seconds) your information will be on the agents screen...it is that quick but, you must use your Airbnb registered phone. If you use another phone you will just go into the phone queue like everyone else and there may be a considerable wait!
I hope this helps you Agnieszka....all the best.
Cheers.....Rob