Hi Sandra; I am looking into this as I ran exactly in the same problem. Guest had flight cancelled
due to airport strikes. Got
contacted 2 hours before flight was due. I encouraged him to contact Airbnb to try
to see if he is eligible
for some kind of refund as he had not done a travel insurance. He did get both flight (refunded by airline) and lodging refunded in full by Airbnb quoting their extenuating circumstances policy. My
payment had already been sent and I was delighted
that Airbnb had protected both guest and host’s interests. Not for too long; as Airbnb deducted the refund amount they had issued to the case in question from my
next reservation’s payout thus effectively putting
on the host the full financial loss of the whole ordeal. I am very disappointed at this as there is
no way I could have got
those days booked again and no insurance would cover my
booking while a cancelled flight should be easily covered by a cheap travel insurance.