This is really worrying. It appears not to be a hacker/spam but Airbnb genuinely de-listing without being transparent about why. Instead emails suggest that the host is not suitable to the 'guest experience sought' irrespective of those hosts - some with superhost status - having 4 and 5 star reviews and happy guests, no complaints reported.
It has caused mass confusion.
Airbnb need to give a clear communication to all hosts - What is considered to be an illegal listing - e.g is it
1. Entire apartment / house where host doesn't live there as their primary residence
2. Hosts that rent a room or own home or 2nd home on airbnb for more than 90 days -
3. Hosts in Cities / towns where their Councils set the rules and prohibit homeowners from renting their properties when they are not present, such as going on holiday and renting out whilst away
4. Hosts with more than one property listing
5. Commercial hosts with rental property portfolios
6. Commercial single BnB's
7. Realtor Estate Agents
8. Homes that do not meet health and safety rules (smoke alarms etc)
9. Homes and rooms rented in towns and Cities that require them to have a license
10. Anything else
Whatever the reasos are Hosts worldwide need to know
The obtuse emails being sent to hosts telling them they are being de-listed as they do not meet the standards expected by guests and then refusing to offer any real explanation or means to overturn the delisting decision by advising the host what the resason is and how they can make changes - is just unfair, distressing and disrespectful to hosts
I rely on my airbnb income and whilst this has not happened to me, I would be horrified if it did, particularly if I didn't know why and they wouldn't tell me.
I do own my own home and have a floor I rent out on airbnb with it's own street entrance, set up as an entire self-contained apartment but it remains part of the main house via an interconnecting staircase and door, where I live on the upper two floors.
I had a very busy year (until we hit Dec/Jan) and may well have had total bookings nudging or just exceeding 90 days - does that put me over the limit? When was this 90 day limit set and where can I find communication that details that limit? Is it a 90 day April to 6th April tax year limit or a January to 31st December limit.
Where is @Lizzie the UK Airbnb Community Manager - we need an explanation and assurances urgently.