This is partly to say goodbye to all the other Hosts I have interacted with and also give you a heads up. Firstly thanks for all your help over the last 3 years.
I listed on ABB 3 years ago, firstly with one room, then added 2 more and finally a 4th a month or so ago.
I have had around 1,000 bookings, 700 reviews and 400 5 star reviews and my rating was 4.7.
Superhost
Had one extenuating circumstances single night cancellation 18 months ago Burst pipe.
Use instant Book from about a month after I listed, I accept Dogs etc so no issues with any of ABB policies.
I have been super busy this summer, not sure when the last time was I had a night to myself, and last weekend was our main event in town.
Most days I get a booking, but a lot of people book a week or 2 out and of late I have not had much availability.
A week ago a guest told me that she could nto find me on the AirBnB site, everyting was working fine from my end, I logged out and searched and could not find me either.
So I contacted ABB forst through the Help function , they were very responsive, congratulated me on all my good reviews etc etc, could see there was an issue bit would need to refer it, this went on for a few hours and they could get no feeback from the team that would handle it.
Couple of days later I tried Twitter, similar deal, your Manager will contact you by email.
Yesterday I tried agian, went through the same thing.
In the meantime I had Guests stay, I was paid, reviews done. All was normal.
Then I received the standard we are closing your account and not telling you why message I have seen many times on here.
Fortunately I am pretty easy to find with a Google search and most of my bookings have already contacted me and I have made other arrangements. I knew I was exposed mainly using one provider, ABB was the only site I used, I have friends, people I know stay with me. direct
I had also looked into what to do going forward and have now put the wheels in motion.
Why, well I do not know, I can think of only 2 reasons:
- My participation on here - but that seems unlikely, but not impossible.
- There was some technical glitch on my listing that disappeared me from the search function and it was easier for the person to just delete my account than sort it. I am inclined to believe this which is of course a sad indictment.
I am realistic, even with all my booking ABB probably made $2,000 a year from me, I am hardly of consequence to them.
Fortunatley this did not happen in June, I can deal with this as things have dipped, the Schools have gone back and to be honest I need a breather, has been a long summer.
My Guests were told ABB had cancelled the bookings, there were given the standard 10% credit to be used for another ABB booking and their money back. But not why.
I told them I would honour the price but without the AirBnB fee. I will be increasing my prices.
David
