I had one private note from a gal who adored our cottage near the sea, after they left - very good guests, gave us 5 stars.
In her one line that usually is signed as a N/A , people do have a private chance here to say something which I appreciate, was she had wished we had a larger selection of type of pillows.
I was shocked, they have at least 3-6 on the beds , trade pillows on the daybed as it is clean and not being used - see if they did not mind the explanation that anything you need is a call or text away, and maybe there in their own walk in closet with the spare sheets, as well. I want everyone to have choices, I get it. But it was a bit funny, this was one couple so they get 3 on their Queen beautiful bed, plus are carefully told from the start, which I do recommend you doing, if you need ANYTHING please text or however they like to communicate- WHILE they are here!
Lesson learned, writing in our description besides that we use all green cleaning solutions in our home, buy Organic when we can sheets and towels, "Please note if your pillows do not suit you, feel free to open your own as we explain, full private walk in closet where we store extra pillows".
SO now, hoping she is delighted to know this, as we want to keep people HAPPY! Or I would not be in AirBnb business.
I doubt that many folks read the rule book, it's what we leave with them after we attempt to sumerize it before they are leaving for a gatherin or the beach, so we still leave it in their room, our contact numbers and explanations about linens.
We have had the 99% ideal guests, and have enjoyed getting to know several as we took them out for a tour on a boat, or they have bikes available, and send them out to the best beach spots as we have lived here many years.
I am a firm believer, and pay attention to the details having to just learn from the experience, we can not please everyone, we do provide it all with a guide book to help them yet it happens!
Best regards