I've been having this problem on a few reservation requests.
The traveller requests pricing & availability for, let's say, 6 adults, but they are really 6 adults and 4 young children.
First, my house can only accept 8 persons (number of beds & sanitary installations). Second, we charge an extra fees for the 5th, 6th, 7th and 8th traveller in the house. This causes the rate to be much lower on the traveller's request (to their advantage, of course) and if they don't mention the kids in their message, we would never know. The house cannot take more than 8 people, end of it. What happens in this case?
Can I or do I have to refuse them access to the house when they get there?
Can I ask them to modify their reservation to get the correct pricing (if they mention it in message with their reservation request)?
Can I charge extra once I know they are more people than in the original reservation?
Than you!