Nothing steams my kettle more than guests who review listings as if they are reviewing a hotel on Yelp or TripAdvisor. The reviews are a zero sum game and pointless to put in any amount of effort- on the hosts and guests end. What does a guest hope to get out of leaving a lengthy review- good or bad? Just keep it short and simple. If it was good- wonderful! If it wasn't then remain gracious that at least you only paid a fraction of a hotel room costs, leave private feedback that is to the point and move on. We can't respond to your review and tell you the reality of the situation without it coming back to bite us.
To the point of my conversation: why do guests feel the need tell you in private feedback they wish you had certain items? Have they not realized some things aren't offered for a reason? One guest felt the need to tell me my place would be better if I had a Keurig coffee maker and black out curtains. Thats all good and well, but I never stated I offered those amenities. Thats like buying a Nissan and telling the dealer this car would be great if it had reclining seats in the back. If you want reclining seats buy the Maybach- at 10x the price!
Guests need to understand what we offer on the screen is exactly what you're getting when you arrive. Nothing more and nothing less. Stop trying to make reality awful and marking us down in the review stage, because the listing doesn't match your expectations of what you think we should offer or what the hotel chain down the street offers.
PS. the reason I don't offer a coffee maker is because its a money losing expense and takes up space and I don't offer black out shades because people would never leave the room or at check out time.
