Problem collecting payment

[Priscila8]

Hi guys!

I received an email from Airbnb saying that they had a problem collecting my payment for a trip I reserved.

It was credit card method and I tried to do it again as they suggested but it was again declained. I checked my bank statement and the money was taken by Airbnb. I also called my bank to make sure and they confirmed that the money was taken out indeed and what Airbnb was trying to do was taking it for a second time 😞

This is clearly a problem with Airbnb transaction but not my bank or payment method at all, as they were stating on the email 😕

Do you guys know what to do in this case?

Thanks for your time!

Priscila

[Maya17]

The best thing you can do is call Airbnb directly and then send them a copy of your credit card statement. When you call they always send you an email confirming your contact, then you can respond to that with your information.

[Quynh1]

Getting the same problem here. They charged and I paid my credit card company the full amount 😕