@Alec17 Yes, that is part of the struggle, so many hosts think that the security deposit is theirs to decide about or they struggle with how to create the documentation (I have a construction background so getting estimates/repairs from trades is easier for me than someone else) and then there are the conflicting timelines (48 hours, unless someone else is checking in & what if it’s an odd thing that takes awhile to figure out...)
Im not in anyway saying that it is easy to get damage reimbursement BUT
1. Hosts should first of all consider themselves & their personal insurance as the only guaranteed repairer of damage.
2. Guest screening should account for the lack of true security deposit. Do you know who is actually renting from you. Do you have a rental contract that you could use to go after a guest thru small claims or through your insurance company.
3. Maintain control of your place. If you rented to 4 & they show up with 12, you should kick them out rather than believing that your security deposit will solve whatever problems they cause
4. Don’t let fear of a bad review keep you from filing for damage. I had it on record that the guests loved their stay before the damage claim was filed. I have already discussed with CS that I’ll expect a revenge review to be dealt with if the guest gets cranky bc of the damage claim.