My last guest left trash all over, both inside and out, left a burner on at the kichen stove releasing a propane gas smell all over the house, and created a mess so bad that it took an entire extra day to clean. This guest also tried to sneak into the house 8 hours prior to check in time without calling me to see if it was alright.
I filed a claim for a nominal refund of $100 to help cover the extra cost of cleaning and lost propane. The guest declined and lied profusely, stating that the house was dirty when they arrived. This is a lie, as we always keep our property in immaculate condition. Instead of refunding me the money, AirBnb is conducting a full review into the matter.
As a host, I feel violated and am upset that I have to go through so many steps to maybe or maybe not get a refund. I feel like I am being treated like an offender for requesting a nominal amount to cover my costs, and now I face a potential negative review from my bad guests. Yes, I posted a review on this guest. But now I am wondering if in the future I may have to simply endure the outcome of a bad guest, and eat the damage costs if this is what I have to go through.
AirBnb should not make things this difficult to obtain a refund.