@Olivia240 Prevention is the key...
Look through my "house rules" (copy what you like).
NO ONE ever would try this with me after reading my house rules. In your case I don't need Airbnb CS, this would be trespassing and I call 911!
I try to scare away the "crazy ones"
BEFORE they book, and regular guests don't have a problem with my tight rules (my booking rate is close to 100%)...
Here example out of my HR's:
- Be aware of all "House Rules" as part of the contract.
- The booking guest needs to have a fully verified account (ID, Email and Phone-Nr.) and to register EVERY person staying at our house with full name at day of booking but not later than 5 days upon arrival. Ignoring this rule will result in cancellation.
- ONLY with full name registered guests are allowed on the property. (short visual ID check at arrival)
- Between 12pm and 5pm: Essentials will be checked on daily base and the host will vacuum guest space / remove garbage every 2nd day.
- ALL guests have to TRAVEL (from outside NYC) or fly and check-in/arrive TOGETHER.
- We are NOT HOSTING NYC LOCAL'S without explicit written agreement.
- NO LOCAL MEET-UP'S AND STAYING OVER with any persons not previously registered/booked and agreed by host.
- Changes or adjustments of listed "House Rules" has to be agreed by host in writing via Airbnb App.
- It is mutually agreed that any violation of house rules will terminate the rental contract and the host can/will takeover the guest-space. In this case, the guest(s) will get a refund as of Airbnb policy and waives all rights to stay.