So sorry @Inna22 that you had this experience.
Do you think the host was away and maybe had a substitute co-host without the eye for detail? If they were away, this should have been stated upfront with an alternate person and contact details given, for any concerns or emergencies. The host should have also offered a discount or refund, after receiving your messages.... especially knowing the space “so well” and the difficulty the leak would have caused.
1. I do agree with @Branka-and-Silvia0 regarding timelines to repair can’t be immediate, but acknowledgment of them is required, including a sense of urgency.... we will get this actioned ASAP.
Food for thought:🧐
2. The descriptor is inaccurate if they state the space is important to them > not evidenced in the lack of responses in a timely fashion or your group welcome / stay.
3. lnna, we all make mistakes, but if they are regularly hosting, a lack of detail about the coffee pods is important; especially if advertised or featured as an amenity.
4. The bedding and linen - a lack of attention to detail with guest numbers. Did you have to pay extra for your daughter? Absolutely no reason they couldn’t have supplied a couple of extra spares in pillows and towels in the homestay space anyway, which would have at least covered your initial needs. Having to share the towels is appalling!
5. Nothing mentioned about the host being away or a substitute person - contact details in the lovely folder/binder or in messages?
6. You gave the host time to a right of reply, or to appear contrite and fix the bedding - but if your concerns were treated as not existing, you need to awaken this host to the shortcomings of themselves or a silent cohost.
[As hosts, we can all be out of range on the odd occasion. At the movies/theatre which may delay a response. I’ve even been interstate for a couple of days but left details of two other contact names and phone numbers, and continued to monitor the message board from afar after air travel. ]
Was the space big enough to have moved the bed away from the leak? If not, consider the health concerns and anxiety over the wall and water leak and add another amount.
✅ At a minimum, if your daughter was in the booking, subtract an amount for her, be it a third of the overall cost, or the third person fee, plus allowances for lack of bedding, towels and preparation.
🙂
Cathie