Strange emails from past guests/requests

Sharon15
Level 1
Capel Iwan, United Kingdom

Strange emails from past guests/requests

Hi there, I've just received emails from 3 'past guests/requests' (2/3 years ago) all at the same time saying things like 'thanks for accepting my booking' 'see you soon' 'I've found somewhere else'... think they may just be repeats of what was said all those years ago. It feels like I've been hacked or that's a glitch going on... never had this happen before & obviously a bit worried due to all the info held in our accounts.

4 Replies 4
Karen-and-Brian0
Level 10
Bragg Creek, Canada

Hi @Sharon15 Yes, something weird going on - see this post - https://community.withairbnb.com/t5/Hosting/spurious-hosting-messages/m-p/490380#M111545 - Karen

Thanks for the link!! All really odd. Couldn't spot how to contact airbnb to let them know but will have a look. Fingers crossed it doens't happen again.

Emma109
Level 2
Kingswear, United Kingdom

I've had this issue too - really frustrating and it seems annoyed some guests too!

Sharon15
Level 1
Capel Iwan, United Kingdom

Did it happen just the once or more than that??