Hello, I have the weirdest problem. I have a lady in her 60s who booked my entore house (4 bd) for 1 day in July. Now, I list the same house on vrbo as well to get more business. Usually I have the listings synced, but I was having a bit of a problem with vrbo because over there, when someone inquires, they block the dates for 3 days and they already told me they found something else. Meanwhile - although the dates appeared unavailable on ab because of vrbo, someone else inquired about the dates. So I got frustrated with the listings being synced and I unsynced them in order to get the business of the gentelmen who inquired about the dates that were blocked by vrbo.
The guy ended up not booking it, after so much effort on my part. But something else happened on this 1 hour the listings were not synced.
Initially i had a reservation on vrbo from july 2-9. In the 1hr frame my listings were not synced a lady booked my house on airbnb for july 7th and she WON'T cancel.
I tried to explaned to her what happened, to apologize to her, to tell her where to look for accomodation. She won't freaking cancel.She booked me like 2 weeks ago. She said she didnt find anything else. No wonder! I know I have the lowest price for the house im offering. What shall I do? I sent her 3 emails. It all fell on blind ears.
I can't cancel her. What shall I do? I mean she will dhow up at my house and it will be occupied. can she review me if she won't stay at my house? why does she do this? in dont understand.
any advice will be appreciated.